October 2012

It’s my 4th Business Birthday – here’s 4 things I’ve learned in the last 4 years

On the 20th October 2008 I registered my business name & symbolically hung out my shingle as a Virtual Assistant. So in celebration of my 4th Business Birthday, here are the 4 most important things I’ve learned (that  I can think of off the top of my head).   1. Bad customers aren’t worth the income.  If you don’t

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Customer Service and Social Media

Following on from my last customer service post: Using Social Media as part of your Customer Service strategy I’d like to touch on the ways in which social media and customer service work together.  After looking around for a bit, I found this awesome infographic from Social Strand Media  on How Social Media Is Changing 

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