When you think of getting help answering your calls, you probably think of using an overseas call centre. Well, an even better idea is to hire a local company. There are lots of local Virtual Assistants who offer reception services and there are many benefits of having someone local instead of an offshore company. Using […]
How a Virtual Assistant could help with… Answering your calls Read More »
The term Virtual Assistant seems to be thrown around a lot, so it’s no wonder that at times, some people believe it always means the same thing. But there are huge differences, and not understanding them is a leading cause of disappointment when outsourcing administration functions. To help clear up the confusion, here’s a quick
Sometimes, when you’re trying to get work done, the mobile phone can be your biggest challenge to productivity and concentration. On the other hand, there are a heap of apps and other tools available that can make your life much, much more productive. Here’s a few of my favourite tips to prevent your mobile from being a
Mobile Phones and Productivity: Make them work for you Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »