As the relationship with your Virtual Assistant develops, they can help in more areas of your business. One thing they can do is help you build confidence in your business.
Your Virtual Assistant can be a sounding board
To help you work your way through any issues you’re having
When you have problems in your business, it’s good to be able to talk to someone who is a little removed from the situation. A Virtual Assistant can be perfect for this as they have an understanding of your business, a desire for you to succeed, yet they won’t have the same level of emotional connection that you do.
To help you make decisions about changes to your business
A new product or service to offer, or new way of doing things can be really exciting. But sometimes it’s easy to get excited about things for the wrong reasons. A Virtual Assistant can help you work through ideas about changes to help you avoid wasting time on things that aren’t a good idea.
To work with you to develop processes and procedures
Once you do decide to make a change, having processes and procedures will make things flow more smoothly. Your Virtual Assistant can work with you to create and document processes and procedure to give customers a consistent experience. Having good processes and procedures in place will also give you peace of mind.
Your Virtual Assistant can be a contact point for your customers
To make sure that they get a quick response
A Virtual Assistant (or Virtual Assistants) helping you with customer service can mean little or no waiting for your customers. Having a Virtual Assistant in a different time zone can allow customer service to be provided at all (or most) times. You will also be able to get on with your core business without distraction
To remove emotion from customer service
No matter how good your business is, you will have clients who complain. Sometimes, the complaints will be deserved, sometimes it will just be a customer who would never be happy. Either way, having someone handling these who is not as invested in the business can be good. It’s far easier to keep calm when it’s not your baby being criticised, and calm customer service is more likely to turn a critic into a fan.
Working with a Virtual Assistant long term helps develop the kind of relationship that gives you a business partner who will be your cheer squad when you need it, or a voice of reason when needed. It’s worth taking the time to find a Virtual Assistant you’re comfortable enough to develop that sort of relationship. In return, they will be able to help you build confidence in your business.
