Customer Service

How do you communicate?

When it comes to communicating whether it’s with your co-workers, your VA or with your clients, it’s important to find a way that works for both of you.   The most commonly used methods are: Email Personally, I prefer email for customer communications.  Email communication gives a written record of exactly what was requested, when it

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Good Manners Improve Customer Service - Sharyn Munro Virtual Assistance

Good Manners Improve Customer Service

Good manners improve customer service. They make your customers view you in a better light. They make your interactions with customers more pleasant. Here are just 4 ways good manners improve customer service. Greetings If you have a business where clients come on-site, acknowledging them when they enter your premises is important. This doesn’t mean

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Customer Data Security - Sharyn Munro Virtual Assistance

Customer Data Security

Customer data security is essential for any business regardless of size. Any security breaches or misuse of customer data will cause major problems for both your customers and your business. Both of which could be irreversible and spell the end of your business. Fortunately, there are things you can do to protect your customers data.

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Invoicing And Customer Service - Sharyn Munro Virtual Assistance

Invoicing And Customer Service

It’s important to remember that every interaction with your business plays a part in how your customers think about you. Yes, that does mean that invoicing and customer service go hand in hand.  If you’ve got a great invoicing system then your customers won’t even notice it. If your invoicing system isn’t working for you,

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