How A Virtual Assistant Could Help With Communication

There’s a lot that a Virtual Assistant can do to help with your communication. And to make sure your clients get a professional message from your business.

How A Virtual Assistant Could Help With Communication - Sharyn Munro Virtual Assistance

Here are some of the ways a Virtual Assistant can help with communication:

Telephone

Reception: A Virtual Assistant can answer your phone and take messages, or direct your calls to the appropriate member of your business.

Customer Service: If you’ve already got a receptionist, or you prefer having calls come directly to you. Set up a customer service number that goes directly to your Virtual Assistant. They can answer the basic questions that come in each day. Especially the ones that can generally be answered by information on your website. 

Appointment Setting:  You can get a Virtual Assistant to book your appointments and meetings. That saves you the frustration of trying to coordinate times with multiple stakeholders.

Email

Create Templates:  Your Virtual Assistant can create email templates for your business such as canned responses for FAQs; signature files; and draft emails for frequent messages

Customer Service:  A Virtual Assistant can take ownership of a customer service email address for your business and respond to simple questions, qualify sales leads and distribute queries to the relevant person within your business.

Manage Email Accounts: If you find the number of emails in your inbox is totally overwhelming, your Virtual Assistant can manage your email account and respond to simple questions on your behalf, unsubscribe from newsletters (or move them into a folder where you can read them at your leisure) and set up rules and filters to deal with emails that don’t require immediate attention.

Documents

Formatting: A Virtual Assistant can help out with formatting documents by taking care of any of the more complicated or time consuming formatting for you. For example they can add styles to create a table of contents; format tables so they all look similar; and insert images, references, hyperlinks and sections.

Create Templates:  Your Virtual Assistant can make templates for letterheads, invoices, quotes and any other regularly used documents such as RFP responses, Case Studies etc.

Editing / Proofreading: There’s nothing more likely to make you look unprofessional than unformatted documents with spelling or grammar mistakes. Once you’ve written up an important document. Get your Virtual Assistant to give it a once over to ensure it goes out looking it’s very best.

If you’d like some more ideas, check out my previous How A Virtual Assistant Can Help posts.
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