How A Virtual Assistant Could Help Improve Communication

It’s essential for a business to have good communication. With potential clients, clients, suppliers, and internally.  Unfortunately, good communication doesn’t just happen. Whether you’re interested in marketing, sales or any other aspect of business, here’s 4 ways that a Virtual Assistant can help improve communication.

How A Virtual Assistant Could Help Improve Communication - Sharyn Munro Virtual Assistance

Spelling and grammar

Bad grammar and spelling errors give a bad impression of a business. They give the impression of a business that can’t be bothered, that doesn’t pay attention to details. While not everyone is a spelling or grammar expert, a certain level of competence is expected. Especially with the proofreading tools offered as a standard part of most computers and word processing packages. A Virtual Assistant can proofread your blog posts, Tender and RFP responses and any other documents or letters to make sure that what goes out is correct and gives the best impression of your business. 

Building on dot points

If you’re not a writer, and many people aren’t, writing a blog post, Tender or RFP response, or even a detailed quote is a nightmare.  Your Virtual Assistant can take your dot points and turn them into properly constructed sentences and paragraphs to create a finished document.  All you have to do is come up with a few dot points that say what you need to say. Then run a quick eye over the finished product to make sure it says everything you wanted. Suddenly, blog posts and large text documents aren’t so bad any more.

Impartiality

When you get a complaint, it’s hard to be objective and not let feelings intrude. But, handling a complaint well is hugely important and can convert a client with a complaint into a raving fan if done well. If you find it hard, get your Virtual Assistant to draft a response to any complaints you receive. As they’re a step removed, they won’t have the personal connection that makes impartiality so difficult. They can also handle the initial phone call, and let the client let of some steam. Then, by the time you get involved, the client is looking for a solution – not a fight.

Format for readability

It’s easy to underestimate the impact that formatting has on a document. I’m sure we’ve all seen something that’s just a long page of text with no paragraphs and few sentences. How often do you read all the way through? And if you do read it all, how often do you take it all in?  A Virtual Assistant can format your blog posts, Tender & RFP responses, letters and any other important documents so that they are not only more likely to be read, they’re more likely to be understood.

That’s just 4 ways a Virtual Assistant can help improve communication. What communication areas would you like to be able to hand off?

If you’d like some more ideas, check out my previous How A VA Can Help posts

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