Customer Service and Customer Liaison services

Keeping existing clients is far more effective than finding new ones. In fact it’s been found that it costs 6 to 7 times more to get a new customer than to keep an existing customer.  With that in mind, isn’t it worth taking some time to make sure you’re offering the best possible customer service?  If you want to offer a higher level of service, or you want to be able to offer service for more hours, hiring a virtual assistant like me can help give you that extra ability for minimal cost as you’re only be employing me for the hours that I’m actually helping your clients.

The customer related services I offer include:

  • Appointment setting
  • CRM support such as data entry, managing notifications and follow ups
  • Client contact
  • Monitor and respond to emails
  • Invoicing and Accounts receivable
  • Producing Mailouts and Letters to clients
  • Quotes
  • Respond to ROI and Tenders
  • Monitoring social media and ensuring a prompt response to basic questions and requests for help.

The CRMS I use include:

  • Highrise
  • Zoho
  • SugarCRM
  • Salesforce
  • ACT
  • SAP
  • Several “home grown” CRM systems

I’ve had nearly 30 years’ experience in customer facing roles in both libraries and in administrative positions. I  communicate clearly with people from all walks of life and backgrounds and work well within a team to service customer needs. I enjoy working to resolve customer issues and find a creative, win-win solution to any problems.

For help with any of these or any other customer support and retention tasks, please contact me to see how I can help.

If you’d like some further information on customer service or are looking for some creative ways to offer a higher level of service, or to be able to service more clients more easily – check out my blog posts in the Customer Service category.

Customer Relations Guarantee - Sharyn Munro Virtual Assistance