When you’re having a break, you need to prepare your customers so they can get on top of anything they might need while you’re away. Here are some tips to make it as painless as possible for both you and your customers. Let them know early How early will depend on how your business works […]
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It’s essential for a business to have good communication. With potential clients, clients, suppliers, and internally. Unfortunately, good communication doesn’t just happen. Whether you’re interested in marketing, sales or any other aspect of business, here’s 4 ways that a Virtual Assistant can help improve communication. Spelling and grammar Bad grammar and spelling errors give a bad
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To present your message in the best possible way, courteous business communication make your job much, much easier. Now more than ever, there are ample opportunities to accidentally offend someone. A healthy dose of courtesy is the easiest way to try to avoid your message being mistaken. Of course, there are always those who are looking
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We all want a better newsletter. If you’re sending a regular newsletter, you’re probably always looking for new ways to make it even better and more engaging. In the past I’ve given you 3 tips for a Nifty Newsletter now, here are 6 more things to help you create a better newsletter for your readers.
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
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When you’re having a tough time coming up with blog ideas look for inspiration from your existing customers. Blogging to help your existing customers will not only help them out, it’s likely to help you attract other customers like them. Here are 6 blog ideas that can help you to find topics that interest your
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It’s really important to match customer service with your brand. No matter how great your branding is, if you don’t walk the walk – it won’t matter how well you talk the talk. In other words, if you’re trying to sell yourself as a premium service, you need to offer premium service. If you’re brand
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Good manners improve customer service. They make your customers view you in a better light. They make your interactions with customers more pleasant. Here are just 4 ways good manners improve customer service. Greetings If you have a business where clients come on-site, acknowledging them when they enter your premises is important. This doesn’t mean
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It’s important to remember that every interaction with your business plays a part in how your customers think about you. Yes, that does mean that invoicing and customer service go hand in hand. If you’ve got a great invoicing system then your customers won’t even notice it. If your invoicing system isn’t working for you,
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Here are five ways to impress the heck out of your customers and potential customers, and people you bump into from day to day, and friends and family and pretty much everybody else. After all, it’s all about relationships and relationships take time, effort and work. And what people tend to want are basically the
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