Social media is a great way to boost your customer service. There’s a good chance that most of your customers are already using it in one way or another. So joining in the conversation will improve the relationship between customers and your business. Here are 3 ways to use social media to boost your customer […]
3 Ways To Use Social Media To Boost Your Customer Service Read More »
There are many ways a Virtual Assistant could help you when you’re getting organised. The most obvious way they can help is to take over some of the tasks that you find the most time consuming so you can reclaim the time to do something more fulfilling. If you’re not sure what areas you want
How A Virtual Assistant Could Help With… Getting organised Read More »
Every business needs to have a social media presence, but it’s really easy to run into difficulties implementing it. You can cause serious problems if you post something that hasn’t been thought out properly even if it’s just a comment or a response to a message, and posts about political topics will generally create a
5 Social Media Tips Read More »
A CRM (Customer Relationship Management) system helps you track your customers, and your interactions with them. The question each business needs to ask itself is “do I really need one?” The right CRM for your business will be a great help and will raise the level of customer service and personalisation you offer. It can
CRM vs Manual Solutions: Do you need to use a CRM? Read More »
Email overwhelm is a huge drain on time and energy. Fortunately, a few simple routines can help keep it under control and prevent you from being a slave to your inbox. Get emails out of the inbox. Nothing makes your email more overwhelming than having an overloaded inbox. It makes it more difficult to find
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I was going to write a post about some of the ways a Virtual Assistant could help with marketing. So I had a look through my old posts to see if I could find something that was missing, or something that I wanted to elaborate on. What I found was a whole heap of articles about
How A Virtual Assistant Could Help With Marketing Read More »
I was going to post some computer hints and tips, but when I went to have a quick look at my previous posts to see what I hadn’t covered yet, I realised that it’s probably more useful at this point to just do a summary of all the how-to posts I’ve already done. So here’s
Computer Hints and Tips Read More »
Sometimes, when you’re trying to get work done, the mobile phone can be your biggest challenge to productivity and concentration. On the other hand, there are a heap of apps and other tools available that can make your life much, much more productive. Here’s a few of my favourite tips to prevent your mobile from being a
Mobile Phones and Productivity: Make them work for you Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »
Hi, I’m Sharyn and I’m a Google Groupie. In fact, I love Google, just a little bit and here’s why…. Google is pretty much everywhere these days, and most of us are probably regular users of their search, email and/or maps services at the very least. Other services include an office suite, cloud storage, analytics,
I love Google… just a little bit Read More »