If you’re currently in the middle of planning for the year don’t forget your customer service plan. Even if you know your customer service is pretty good there are some things you can add to your customer service plan. Here’s my list of 5 things that should be included in your customer service strategy this […]
5 Things To Add To Your Customer Service Plan This Year Read More »
The start of a new year is a good time to a look at how your business performed over the previous year. To think about which areas of your business to expand on, which need a bit of tweaking and which need a total overhaul. The problem is that to complete a proper planning and
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Planning can be a long and tedious project. But you’re unlikely to get to where you want to be without a solid plan. Here are 5 things to do to come up with the perfect plan to get you where you want to be: Begin with the end in mind The first thing you need
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A little customer service planning before your holidays is important. So if you’re planning on having a break this year, here’s 5 things to do before you go to make sure your customers are taken care of and you get to have a relaxing time away. Give your clients advance notice that you’ll be away
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Make A Simple Disaster Plan Disaster planning sounds quite complicated, but it doesn’t have to be. While a comprehensive disaster plan is ideal. A simple plan is better than no plan. With that in mind, here are 6 considerations to help you make a quick disaster plan right now. What disasters are you most likely
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If you’re a soloist or very small business you may wonder why you need to have a disaster plan. After all, if anything goes wrong you’re the one who’ll be dealing with it so why borrow trouble? But there are very good reasons to have a disaster plan in place. Here are 4 of them:
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Creating A Blog Plan I’ve always found that coming up with blog content on a regular basis is the most difficult part of blogging. Creating a blog plan ahead of time makes it easier to come up with fresh content. It also allows you to jot down notes for future posts as you think of
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When you’re planning customer service process you need to take into consideration what your customers will be expecting and the impression you want to give. The first thing to consider is what is your point of difference? Do you want your business to be known for having the best prices? Or do you want to
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Planning for your business can be time consuming and not something you will easily find time for. If you don’t you will find that things pile up, go wrong, get missed or meander along without direction. Because the rest of the world won’t stop and allow you time to just concentrate on planning, it’s something
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If you want to create a plan that works, regardless of whether you’re goal setting, starting a project or just trying to get your to-do list into shape, the first step is to define the outcome – or decide what it is you want. Then you’ll look at what needs to be done to end
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