It’s a great idea to occasionally take stock of what it is that your customers are really coming to you for. Contact customers, not to sell them anything, but to see what their pain points are and what they like and don’t like about dealing with you. With that in mind, here are the Who, […]
Get To Know Your Customers Read More »
Here are my tips for dealing with the most awkward moment you will have in customer service… the moment you realise you’ve made a mistake. So how do you deal with it? Keep it in perspective: Don’t have a “sky is falling” panic for a “spilt milk” crisis. On the other hand, if the
Oops! Customer Service tips for dealing with awkward moments Read More »
When you’re a soloist providing great customer service and being responsive without getting drowned by emails and telephone calls is difficult at best, and downright impossible at worst. However, one of the most important things you can do for your customers is to be contactable. I don’t mean that you have to answer the phone
Being available – the core of customer service Read More »
In order to provide excellent customer service, you need to be able to communicate effectively with your customers. One of the greatest barriers to communication is poor spelling and grammar. Poor spelling and grammar make even the simplest communications: Hard to read – when you need to try to decipher the meaning of a word,
Spelling, Grammar and Great Customer Service Read More »
Do you like to treat your clients as your buddies, or do you prefer to maintain a professional distance from them? However you prefer to handle it, there are a lot of similarities in the relationships that are worth keeping in mind. Everybody likes to hang out with the fun kids And if you’re fun
Clients as buddies Read More »
When you provide most of your customer service over the telephone, it’s important to make sure you give a friendly and professional service. The great thing is that it’s such an easy thing to do. Here are a couple of the best, easiest and well proven ways to make sure your customers walk away from