Communication with customers is hugely important. From giving an impression of your business to getting referrals and repeat customers, if you don’t communicate well your business will suffer. Style Friendly or Cheery Friendly or cheery communication is a great way to give your customers an impression of being part of your community. By keeping your […]
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When you’re having a break, you need to prepare your customers so they can get on top of anything they might need while you’re away. Here are some tips to make it as painless as possible for both you and your customers. Let them know early How early will depend on how your business works
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Even if spelling and grammar aren’t your thing, you need to make an effort to get it right when you’re communicating with your clients or you risk giving the impression that you’re careless and lack attention to detail. Here are 4 things you can do to fake being a spelling and grammar expert, or at least to
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When it comes to communicating whether it’s with your co-workers, your VA or with your clients, it’s important to find a way that works for both of you. The most commonly used methods are: Email Personally, I prefer email for customer communications. Email communication gives a written record of exactly what was requested, when it
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
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You like the idea of having some help getting your admin sorted. You’d like to have a bit more time to do the things you’re in business to do. But, you’re not quite sure how a virtual assistant could help you. Well, there are a lot of ways a virtual assistant could help with your
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It’s really important to match customer service with your brand. No matter how great your branding is, if you don’t walk the walk – it won’t matter how well you talk the talk. In other words, if you’re trying to sell yourself as a premium service, you need to offer premium service. If you’re brand
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Online manners are important for many reasons. In business, good online manners help you to build rapport and make it easier to get your message across clearly. Acknowledge people In online meetings, emails and via SMS start by saying acknowledging others. Addressing people by their name helps to build rapport. It also demonstrates that you’re
Manners are hugely important when working with anyone, but they’re extra important when working with remote staff. When working with a remote team, particularly if you’re not having regular face to face meetings, your day to day correspondence is the only way you build rapport. So whether you’re communicating with your Virtual Assistant, accountant, website
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Offering great customer service is really not that difficult. Here are the 5 most important things to keep in mind when dealing with your customers. They’re also important when coming up with a marketing strategy that will hopefully attract the right customer for your business. Communication – how you talk to your customers The language
The 5 C’s of Customer Service Read More »