It’s that time of year when those of us in Australia are just about to start our summer holiday season and head off on our annual break. I’ve previously posted taking about How a Virtual Assistant could help with your holiday preparations and How a Virtual Assistant could help with travel both of these posts […]
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Social media is a great way to boost your customer service. There’s a good chance that most of your customers are already using it in one way or another. So joining in the conversation will improve the relationship between customers and your business. Here are 3 ways to use social media to boost your customer
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Some of the ways a Virtual Assistant can help you with your newsletters. Including looking after your subscribers, creating the newsletter and the post-sending jobs. Newsletter Subscribers Create and maintain your mailing list Get proper authorisation from subscribers Enter new subscribers File subscription authorisations if your newsletter provider doesn’t do it automatically Add new subscribers
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There are many ways a Virtual Assistant could help you when you’re getting organised. The most obvious way they can help is to take over some of the tasks that you find the most time consuming so you can reclaim the time to do something more fulfilling. If you’re not sure what areas you want
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Branding your business is a part of your marketing that is easy to overlook. But if you take the time to set it up properly it can be one of the most effective. The basic idea of branding is to give your brand a distinctive and consistent personality so that you are easily identifiable regardless
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These days every business collects some sort of customer data. Whether it’s email addresses for your newsletter; browsing data via cookies on your website for remarketing; birthdays and anniversaries for reward programs; or credit card details and addresses for shipping products – you’re probably collecting quite a lot of data from your clients. But what
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Customer service is a tricky thing. It always has been. However, the advent of the internet, advances in mobile technology and the ability for consumers to find products and services from way outside their local area has meant that excellent customer service can no longer be seen as a value add. Instead, it has
Customer Service Is Much Easier When You Have The Right Customers Read More »
Earlier, I offered 20 things you can do to improve your social wellness. Today, I share ideas on how a VA can help you do all 20 things to improve your social wellness. Alone Time The most obvious thing of course is to transfer your calls to your Virtual Assistant and if you need to
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If you’re currently in the middle of planning for the year don’t forget your customer service plan. Even if you know your customer service is pretty good there are some things you can add to your customer service plan. Here’s my list of 5 things that should be included in your customer service strategy this
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Planning can be a long and tedious project. But you’re unlikely to get to where you want to be without a solid plan. Here are 5 things to do to come up with the perfect plan to get you where you want to be: Begin with the end in mind The first thing you need
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