Social wellness is all about our relationships and how we interact with others and like everything else, if we don’t work on it, it can start to suffer. With that in mind, here are 20 things you can do to improve your social wellness. Alone Time – Spending time on your own helps you to […]
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Over the years, I’ve worked in quite a few industries, in many different roles. One thing they all have in common, is a need for great customer service. It’s really easy to give great customer service to the nice clients, the fun clients and the satisfied clients. But it’s another thing altogether if the client
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There are many ways a Virtual Assistant can improve your business manners and help your business appear more courteous. Anything you do that’s often done in a rush is probably slightly lacking in courtesy on occasion. Here are 5 ways a Virtual Assistant can help you with business manners that will make a difference to
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If you’re currently in the middle of planning for the year don’t forget your customer service plan. Even if you know your customer service is pretty good there are some things you can add to your customer service plan. Here’s my list of 5 things that should be included in your customer service strategy this
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A little customer service planning before your holidays is important. So if you’re planning on having a break this year, here’s 5 things to do before you go to make sure your customers are taken care of and you get to have a relaxing time away. Give your clients advance notice that you’ll be away
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There’s a lot that needs doing in preparation for the holidays. Fortunately, you don’t need to do it all yourself. Here are 30 things a Virtual Assistant can do to help prepare for the holiday season: To help prepare for the holiday season, your Virtual Assistant can: Notifications Update your website and social media
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Customer service is one of the best ways to offer a point of difference from your competitors. So it’s a great way to market your business. Here are 4 ways you can market customer service to give your business an edge: Word of mouth By far the best way to market your customer service is
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A CRM (Customer Relationship Management) system helps you track your customers, and your interactions with them. The question each business needs to ask itself is “do I really need one?” The right CRM for your business will be a great help and will raise the level of customer service and personalisation you offer. It can
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There are a number of ways a Virtual Assistant can help with your CRM. From helping to keep all the data in it correct, standardised and up-to-date to dealing with more back-end issues your Virtual Assistant can handle the fiddly stuff leaving you to handle the business. Here are 10 ways a Virtual Assistant can
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My clients often ask, “why should I use a CRM?” And it’s a good question, because a CRM can do so many things, it’s important to find one that does the things that are important to you. If you’re not sure what you need, here are a few of the things a CRM can do:
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