You probably spend a lot more time networking with customers than you realise. However it’s good to spend a little time thinking about how you’ll do the networking and what you want to achieve so you can get the most out of it. Here are 9 tips to help you make the most of the […]
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Language matters in customer service. It doesn’t matter whether you’re talking on the phone, emailing, sending a letter or using a chat facility. The language you use with your customers can both have an impact on how they react to a situation and it can give an impression about your business. Language matters for reactions
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Tuesday 20th October was the anniversary of my 7th year in business, over the last 7 years of helping businesses with their administration, I’ve learned a lot. I’ve learned a lot about running a business, I’ve learned a lot about customer service, I’ve learned a LOT about marketing and I’ve learned a lot about trusting
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You don’t have to be at work 24/7 to provide great customer service. Here are 3 ways you can get out of the office without leaving customers in the lurch 1. Outsource: Use a virtual reception service to make sure no calls go unanswered, that callers get a professional response4 and that simple requests aren’t
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Every now and then I have a request from a client to do things that are outside my skillset. For me these are usually things involving finance, such as BAS or payroll matters such as superannuation that I don’t have the experience or knowledge to handle. Most of the time, the clients are just asking
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Customer surveys are a great way to engage with your customer. Whether the aim is to get their opinions on your existing products or services, look for areas in need of improvement, see whether there is a market for a new idea, or just to check in and see what they’re concerned about at the
Customer Surveys: 6 Tips To Get The Most Out Of Them Read More »
Providing great customer service can be very time consuming and quite costly. If you have a large, engaged and tech savvy customer base, you might want to include crowdsourcing your customer service as part of your strategy. It’s a strategy used by many high profile companies such as Telstra, Facebook and FitBit. While you may think
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Creating a FAQ for your clients or a knowledge bank for your staff is a great way to improve the level of customer service with a minimum of effort. Depending on what you’re trying to share you might find it’s best to use Text, Images, Audio, Video or a combination of all. However you’re going
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Making changes and improvements to your customer service processes can have a huge effect on your business. It can improve your image, change customers to advocates, improve staff morale and lead to an increase in profits. However, making changes for the point of change is rarely successful. Instead you need to make considered changes and
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Customer service and manners go hand in hand. Displaying good manners when dealing with your customers can give you a reputation for having a higher level of service than a competitor who doesn’t place such a premium on politeness. It’s cheaper to retain existing customers It’s often stated that it’s cheaper to retain an existing
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