There are a lot of ways a Virtual Assistant can help improve your customer service. From performing customer service related tasks; to taking work off your desk so you can focus on your customers.
Here’s a list of 10 ways your Virtual Assistant can help you improve your customer service:
- As an additional point of contact for your clients. Your Virtual Assistant can provide assistance when possible and notify you when your expertise is needed.
- Taking the routine admin off your desk. Which will give you more time with your clients and their needs.
- Contact clients personally when you’re running late for appointments. A Virtual Assistant can reschedule your day while you’re attending meetings.
- Documenting processes and procedures to ensure standardisation in the way customers, services and products are handled
- Liaising with your clients assistants to ensure you’re both on the same page when it comes to projects & meetings
- Keep your CRM updated with client details (including occasionally checking with clients to ensure their details haven’t changed)
- Monitor your email & social media accounts and let you know when something needs dealing with urgently
- Making sure your invoicing and reconciliations are up to date so you can discuss problems with clients sooner, rather than later (and be certain that outstanding issues are actually outstanding).
- Distribute and gather paperwork associated with new client relationships (proposals, contracts, checklists etc.) and chase them when not received promptly
- As an external point for communications and backups in case of problems with your office. Then your customers will always be able to contact someone. And you’ll always have access to important documents.
Of course, the ways a Virtual Assistant can help you provide better service to your customers is really only limited by you & your Virtual Assistant. If you’d like some more ideas, check out my previous Customer Service posts
Click here to book a complimentary 30 minute catch up to discuss how I could help you to improve your customer service.
