It’s really important to match customer service with your brand. No matter how great your branding is, if you don’t walk the walk – it won’t matter how well you talk the talk. In other words, if you’re trying to sell yourself as a premium service, you need to offer premium service. If you’re brand […]
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If you want to give your business image a makeover, but don’t have the time, don’t despair. There’s a lot your Virtual Assistant can do to help out and take the time consuming stuff off your plate. Here are just a few of the things they can do: Liaise with designer to create a new
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Every business needs documents, and the way they look impacts how people see your business. If you want people to take you seriously and see you as a business they’d like to work with, you need to make sure your documents are presented well. With that in mind, here are 8 ways to create better
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At some point you’ve probably asked yourself “why should I care about branding?”. If you’re a small business, and particularly a soloist, it might seem like a lot of unnecessary work. However, good branding can improve your business in several ways. Consistent branding is great for recognition One reason to care about branding is for
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Good manners improve customer service. They make your customers view you in a better light. They make your interactions with customers more pleasant. Here are just 4 ways good manners improve customer service. Greetings If you have a business where clients come on-site, acknowledging them when they enter your premises is important. This doesn’t mean
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Good business manners make for good business relationships. They’re important in every facet of business whether it’s interactions with staff, customers or suppliers. Good business manners show the people you deal with that you’re a high-quality person they should want to deal with. A Virtual Assistant can help you show good business manners in a
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Online manners are important for many reasons. In business, good online manners help you to build rapport and make it easier to get your message across clearly. Acknowledge people In online meetings, emails and via SMS start by saying acknowledging others. Addressing people by their name helps to build rapport. It also demonstrates that you’re
Manners are hugely important when working with anyone, but they’re extra important when working with remote staff. When working with a remote team, particularly if you’re not having regular face to face meetings, your day to day correspondence is the only way you build rapport. So whether you’re communicating with your Virtual Assistant, accountant, website
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Customer data security is essential for any business regardless of size. Any security breaches or misuse of customer data will cause major problems for both your customers and your business. Both of which could be irreversible and spell the end of your business. Fortunately, there are things you can do to protect your customers data.
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Online security is something you need to keep on top of in your business. Unfortunately, it’s also very time consuming and can be intimidating if you’re not particularly tech savvy. A Virtual Assistant can help you get on top of online security and manage the routine tasks. Backups Backups are essential for any business. You
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