You may think that a website is a set-and-forget thing, but to be truly effective, a website needs to change regularly. Whether you’re making changes to better suit your clients, updating the CMS, themes or plugins for security, or making updates to improve your website’s SEO or just because you need a change – a […]
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You probably spend a lot more time networking with customers than you realise. However it’s good to spend a little time thinking about how you’ll do the networking and what you want to achieve so you can get the most out of it. Here are 9 tips to help you make the most of the
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Language matters in customer service. It doesn’t matter whether you’re talking on the phone, emailing, sending a letter or using a chat facility. The language you use with your customers can both have an impact on how they react to a situation and it can give an impression about your business. Language matters for reactions
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Tuesday 20th October was the anniversary of my 7th year in business, over the last 7 years of helping businesses with their administration, I’ve learned a lot. I’ve learned a lot about running a business, I’ve learned a lot about customer service, I’ve learned a LOT about marketing and I’ve learned a lot about trusting
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Customer service is a part of every business. It doesn’t matter how much emphasis you decide to put on it, your customers will make up their own minds about its importance and if there’s a discrepancy between your quality, pricing and service levels, you’ll find customers will go elsewhere. So it’s important to make sure
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You don’t have to be at work 24/7 to provide great customer service. Here are 3 ways you can get out of the office without leaving customers in the lurch 1. Outsource: Use a virtual reception service to make sure no calls go unanswered, that callers get a professional response4 and that simple requests aren’t
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Every now and then I have a request from a client to do things that are outside my skillset. For me these are usually things involving finance, such as BAS or payroll matters such as superannuation that I don’t have the experience or knowledge to handle. Most of the time, the clients are just asking
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Customer surveys are a great way to engage with your customer. Whether the aim is to get their opinions on your existing products or services, look for areas in need of improvement, see whether there is a market for a new idea, or just to check in and see what they’re concerned about at the
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Providing great customer service can be very time consuming and quite costly. If you have a large, engaged and tech savvy customer base, you might want to include crowdsourcing your customer service as part of your strategy. It’s a strategy used by many high profile companies such as Telstra, Facebook and FitBit. While you may think
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I’d like to wish you & your family a happy new year. May 2015 be your best year ever!