Creating a FAQ for your clients or a knowledge bank for your staff is a great way to improve the level of customer service with a minimum of effort. Depending on what you’re trying to share you might find it’s best to use Text, Images, Audio, Video or a combination of all. However you’re going […]
Creating A FAQ Or Knowledge Bank Read More »
Making changes and improvements to your customer service processes can have a huge effect on your business. It can improve your image, change customers to advocates, improve staff morale and lead to an increase in profits. However, making changes for the point of change is rarely successful. Instead you need to make considered changes and
How To Improve Your Customer Service Read More »
Customer service and manners go hand in hand. Displaying good manners when dealing with your customers can give you a reputation for having a higher level of service than a competitor who doesn’t place such a premium on politeness. It’s cheaper to retain existing customers It’s often stated that it’s cheaper to retain an existing
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Regardless of how important you think customer service is, it’s a key part of your business. Even if you choose to not make any effort to offer customer service, that still drives your customer service strategy. With that in mind, isn’t it about time you developed (or updated) your customer service strategy? What sort of customer service
Refresh Your Business With A Customer Service Strategy Read More »
You might think that networking is all about getting customers and selling yourself. But it can also be a great way to improve the service you provide your customers. In fact, regular networking can make you a customer service star. Providing great service is as much about knowing and understanding your customer and what they
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
Getting Organised For Superior Customer Service Read More »
Sometimes, when you’re trying to get work done, the mobile phone can be your biggest challenge to productivity and concentration. On the other hand, there are a heap of apps and other tools available that can make your life much, much more productive. Here’s a few of my favourite tips to prevent your mobile from being a
Mobile Phones and Productivity: Make them work for you Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »
Every business needs clients and it’s far easier to keep an existing client than to find new ones. You’ll also find that word of mouth referrals are the easiest way to get new clients. Neither of these will occur if your current clients are not happy. In alphabetical order, here are 5 of the key,
Five ways to keep your clients happy Read More »