telephone service Archives : Sharyn Munro VA

How A Virtual Assistant Could Help Improve Communication

It’s essential for a business to have good communication. With potential clients, clients, suppliers, and internally. Unfortunately, good communication doesn’t just happen. Whether you’re interested in marketing, sales or any other aspect of business, here’s 4 ways that a Virtual Assistant can help improve communication. Spelling and grammar Bad grammar and spelling errors give a bad […]

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Getting Organised For Superior Customer Service

The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid

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3 Ways To Use Social Media To Boost Your Customer Service

Social media is a great way to boost your customer service. There’s a good chance that most of your customers are already using it in one way or another. So joining in the conversation will improve the relationship between customers and your business. Here are 3 ways to use social media to boost your customer

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How a virtual assistant can help with getting organised - Sharyn Munro Virtual Assistance

How A Virtual Assistant Could Help With… Getting organised

There are many ways a Virtual Assistant could help you when you’re getting organised. The most obvious way they can help is to take over some of the tasks that you find the most time consuming so you can reclaim the time to do something more fulfilling. If you’re not sure what areas you want

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How A Virtual Assistant Can Help With Business Manners

There are many ways a Virtual Assistant can improve your business manners and help your business appear more courteous. Anything you do that’s often done in a rush is probably slightly lacking in courtesy on occasion. Here are 5 ways a Virtual Assistant can help you with business manners that will make a difference to

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6 Essentials Of Customer Service Communication

When it comes to customer service communication, here are some tips to make your relationships much better. These 6 things will make your customers feel appreciated and know that they can rely on you. Under promise and over deliver If you’re estimating time or price, always give a “worst case” amount in case there are

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How To Develop Excellent Communication With Your Virtual Assistant

A couple of months ago, I posted about why it’s important to have good communication with your Virtual Assistant. One of my main points is that you need to be able to communicate honestly with your Virtual Assistant. That means not only when things are great, but telling them when things aren’t what you wanted.

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Communication With Customers

Communication with customers is hugely important. From giving an impression of your business to getting referrals and repeat customers, if you don’t communicate well your business will suffer. Style Friendly or Cheery Friendly or cheery communication is a great way to give your customers an impression of being part of your community. By keeping your

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How A Virtual Assistant Could Help Give Your Customers Better Service

A large part of providing great customer service is just being available when your customers need you. Unfortunately, it’s impossible to be available all the time and do whatever it is you do at the same time. Luckily, there are ways around it using technology and by outsourcing to provide your customers with better service.

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Customer Service Basics For Smaller Businesses

Customer service can seem very complicated once you start looking at the use of specific customer service software, having various teams to take care of customer service via email, phone, chat, social media and face-to-face. So as a small business or soloist it’s no wonder you might get discouraged before you even start. However customer

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