Making changes and improvements to your customer service processes can have a huge effect on your business. It can improve your image, change customers to advocates, improve staff morale and lead to an increase in profits. However, making changes for the point of change is rarely successful. Instead you need to make considered changes and […]
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A lot of people I talk to love the idea of a Virtual Assistant, but wonder: “What Can A Virtual Assistant Do For My Business?” The answer is usually, quite a lot. A Virtual Assistant is an administration expert who owns their own business and contracts their services to businesses and individuals who need assistance
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There are plenty of ways a Virtual Assistant can help with improving your business image although there are two main areas they can help in. Firstly, there’s BRANDING and I’ve covered a lot of the things a Virtual Assistant can do to help you with your branding in earlier posts in the How a Virtual
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
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When you think of getting help answering your calls, you probably think of using an overseas call centre. Well, an even better idea is to hire a local company. There are lots of local Virtual Assistants who offer reception services and there are many benefits of having someone local instead of an offshore company. Using
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Sometimes, when you’re trying to get work done, the mobile phone can be your biggest challenge to productivity and concentration. On the other hand, there are a heap of apps and other tools available that can make your life much, much more productive. Here’s a few of my favourite tips to prevent your mobile from being a
Mobile Phones and Productivity: Make them work for you Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »
When you provide most of your customer service over the telephone, it’s important to make sure you give a friendly and professional service. The great thing is that it’s such an easy thing to do. Here are a couple of the best, easiest and well proven ways to make sure your customers walk away from