Christmas is a great time to connect with your clients and show your customers some love. Like most businesses these days you probably have regular contact via email and social media, but it’s nice to go a little further every now and then to show them how much you appreciate their business. Here are 5 […]
5 Ways To Show Your Customers Some Love At Christmas Read More »
Social media is a great way to boost your customer service. There’s a good chance that most of your customers are already using it in one way or another. So joining in the conversation will improve the relationship between customers and your business. Here are 3 ways to use social media to boost your customer
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An organised strategy for dealing with complaints is an easy way to improve your customer service. You may think that customer service is an organic thing. That responses should be tailored to a specific situation. While that’s true to a certain extent, parts of the process work better if standards and processes exist. It’s best
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If you’re looking for blog content, the best place to start is by thinking about what your ideal customer is likely to want. That’s why it’s so important to have a clear picture of what your ideal customer looks like. Once you have a clear picture of your ideal customer, here are some of the
Let Your Ideal Customer Control Your Blog Read More »
These days, it’s harder than ever to create a brand solely around your product and/or price. There’s always someone who can offer the same product at a cheaper price; or offer additional items at the same price. If you try to compete you’ll either go broke, or crazy. Using customer service as an extra point
Is Customer Service Part Of Your Brand? Read More »
When it comes to any sort of written communication the tone of communication is one of the most important facets. An incredibly formal communication to a peer, friend or colleague can sound rude. And an informal communication to a potential client or employer will probably result in them not taking you seriously. To determine what
Picking The Right Style For Written Communication Read More »
These days every business collects some sort of customer data. Whether it’s email addresses for your newsletter; browsing data via cookies on your website for remarketing; birthdays and anniversaries for reward programs; or credit card details and addresses for shipping products – you’re probably collecting quite a lot of data from your clients. But what
Keeping Customer Data Secure Read More »
Customer service is a tricky thing. It always has been. However, the advent of the internet, advances in mobile technology and the ability for consumers to find products and services from way outside their local area has meant that excellent customer service can no longer be seen as a value add. Instead, it has
Customer Service Is Much Easier When You Have The Right Customers Read More »
Over the years, I’ve worked in quite a few industries, in many different roles. One thing they all have in common, is a need for great customer service. It’s really easy to give great customer service to the nice clients, the fun clients and the satisfied clients. But it’s another thing altogether if the client
How To Deal With An Unhappy Client Read More »
If you’re currently in the middle of planning for the year don’t forget your customer service plan. Even if you know your customer service is pretty good there are some things you can add to your customer service plan. Here’s my list of 5 things that should be included in your customer service strategy this
5 Things To Add To Your Customer Service Plan This Year Read More »