A little customer service planning before your holidays is important. So if you’re planning on having a break this year, here’s 5 things to do before you go to make sure your customers are taken care of and you get to have a relaxing time away. Give your clients advance notice that you’ll be away […]
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Customer service is one of the best ways to offer a point of difference from your competitors. So it’s a great way to market your business. Here are 4 ways you can market customer service to give your business an edge: Word of mouth By far the best way to market your customer service is
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A CRM (Customer Relationship Management) system helps you track your customers, and your interactions with them. The question each business needs to ask itself is “do I really need one?” The right CRM for your business will be a great help and will raise the level of customer service and personalisation you offer. It can
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Blogging to help your customers is a great way to add value, create reputation and assist with search ranking. Once you decide to start blogging, you’ll generally find you’ve got a lot of things you want to talk about and producing new content isn’t difficult. After a while though, finding interesting & relevant topics will
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When customer service works it seems like a smooth and easy process. However, the truth is that it can be stressful for all parties involved. Customer service stress causes problems for both staff and customers. It shortens tempers, increases dissatisfaction and gives a general air of negativity around the customer service process and the business
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When it comes to customer service communication, here are some tips to make your relationships much better. These 6 things will make your customers feel appreciated and know that they can rely on you. Under promise and over deliver If you’re estimating time or price, always give a “worst case” amount in case there are
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There’s no denying that happy staff give the best customer service. If your customer service staff are happy and engaged people they will give better service than customer service staff who aren’t. With this in mind, it’s worth doing what you can to make sure your staff are happy and engaged. Then they’ll present the
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Managing expectations is key to great customer service because when it comes to dealing with customers there is a pretty easy formula that leads to customer satisfaction. It is: If what you sell does what you say it will, your customers will be happy and the more perceived value they get – the happier they
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There are a lot of ways a Virtual Assistant can help improve your customer service. From performing customer service related tasks; to taking work off your desk so you can focus on your customers. Here’s a list of 10 ways your Virtual Assistant can help you improve your customer service: As an additional point of
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Many businesses will be taking a break over the holidays, while others will be having their busiest time of year. Whatever you’re doing, there are a few things to do now in preparation for the holiday season. The last thing you want to do over the break is upset your clients; or have to deal
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