Formatting documents for customer service is not as complicated as you might think. Neither is it something you can just do without thought. Here are 5 tips on formatting documents for customer service to make them the best possible for your customers. Make it easy for customers to find what they want. Probably the most […]
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Your businesses website has a number of roles including being a marketing tool and a sales portal as well as being a place for your customers to go when they need information. Because the focus is usually on sales and marketing, the customer relations side of your website can get lost in the rush. But
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Email communication is often a large part of a customers experience with your business. So the ability to get the message across clearly and quickly in a friendly and professional manner is incredibly important. When sending customer emails, here are a few guidelines to keep in mind: Check the spelling. If you want your email
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Going green can enhance customer relationships. It can be a way to get customers to feel invested in your business; you can use it to generate publicity; and it can give you content to publish on social media, your newsletter or website. A greener business is good PR Being environmentally conscious is a good thing.
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It’s important to maintain customer service during disasters. When disaster strikes it will always impact your business and cause some sort of delay in your provision of services. However, if you communicate with clients and keep them appraised of what’s going on you can usually manage their expectations. Resulting in what could have been a
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If you want to provide great customer service, you need to have a variety of documentation. You also need to be able to find the correct, most recent version of any document quickly and easily. That is why managing customer service documents is so important. Managing customer service documents well will help on a number
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Good diary management is important for customer service in several ways. At heart, they all revolve around showing respect for your customers. When you’re rushed and busy, you not only don’t properly focus on your customers, you make mistakes and forget things. Value your customers time The first reason, and in my opinion one of
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Thanks mostly to social media, but also due to current business trends, our customers now expect us to be available at their convenience. If you’re a global company, or even a large-ish company, that’s hard to do. Unfortunately, if you’re a soloist or a small local business, you can either be available 24/7 OR have
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When you’re planning customer service process you need to take into consideration what your customers will be expecting and the impression you want to give. The first thing to consider is what is your point of difference? Do you want your business to be known for having the best prices? Or do you want to
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LinkedIn recommendations can be a great way to manage expectations. Recommendations from clients who’ve used your services in the past can give prospective clients a better view of what people love about working with you. Often, what really impresses people is a soft skill, or a type of service rather than your skill level. Most
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