Customer service and manners go hand in hand. Displaying good manners when dealing with your customers can give you a reputation for having a higher level of service than a competitor who doesn’t place such a premium on politeness. It’s cheaper to retain existing customers It’s often stated that it’s cheaper to retain an existing […]
Why Manners Matter In Customer Service Read More »
Regardless of how important you think customer service is, it’s a key part of your business. Even if you choose to not make any effort to offer customer service, that still drives your customer service strategy. With that in mind, isn’t it about time you developed (or updated) your customer service strategy? What sort of customer service
Refresh Your Business With A Customer Service Strategy Read More »
You might think that networking is all about getting customers and selling yourself. But it can also be a great way to improve the service you provide your customers. In fact, regular networking can make you a customer service star. Providing great service is as much about knowing and understanding your customer and what they
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
Getting Organised For Superior Customer Service Read More »
Here’s a really interesting infographic from the guys at Wishpond that might give you some interesting ways to target your Facebook advertising. The infographic shows how Facebook likes can predict facets of followers personalities as well as gender, race, religion and sexual orientation. While the information is really interesting on it’s own, it’s also worth your
Facebook Likes: Revealing more than you think Read More »
As businesses embrace Twitter as a great way to market their products and services, customers are embracing it as a way to talk to the company, to give kudos for a good experience and to complain about bad experiences or to share information on companies with a philosophy users dislike. To make sure that
10 Ways Twitter Can Improve Your Customer Service Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »
There are two sorts of databases that can greatly increase your ability to service your clients. The first is a CRM to document not only contact details etc for your clients, but also previous communications between your company and your customers. The second is a Knowledge Base, or wiki to capture Frequently Asked Questions; to
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Although using social media for customer service has been rapidly gaining in popularity, one of the easiest and best ways to offer customer service is via email. It allows time to think out a response, you can include print screens, detailed instructions or attachments when necessary, and for non-urgent queries is a simple and convenient
Customer Service via Email Read More »
Happy customers are the best resource a business has. They are a recurring source of income, the best marketing and their positive feedback lifts enthusiasm & generates positivity throughout the company. It’s also much easier to keep existing customers happy than having to continually find new clients. Ask them what they want, like, need or