I’m sure most companies now use social media as a marketing tool. Hopefully it’s used more as a way to engage customers with your brand rather than to advertise to them. One large part of the engagement will always be responding to customer feedback. Responding to positive feedback is easy, but how are you responding […]
Using Social Media as part of your Customer Service strategy Read More »
Update your website, social media profiles and email signature with your holiday opening hours. Clients don’t mind if you take a bit of time off every now and then. Clients do mind if they assume you’ll be closed from Xmas eve then turn up on the 22nd to find you’ve taken the whole week before
5 Things To Do For The Holiday Season Read More »
We all have them, the jobs that have been left until it gets quiet, the jobs that you meant to get started on a bit earlier but somehow September suddenly became December and where did the time go? And, of course, there’s the jobs that are a bit more seasonal in nature. If you’re facing
How A Virtual Assistant Can Help With All Those End Of Year Jobs Read More »
To present your message in the best possible way, courteous business communication make your job much, much easier. Now more than ever, there are ample opportunities to accidentally offend someone. A healthy dose of courtesy is the easiest way to try to avoid your message being mistaken. Of course, there are always those who are looking
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There are many ways that a newsletter can improve customer service. When it comes to customer service, the quality and customer experience are what impacts people’s perception of your company. Newsletters are one way you can contact your customers and potential customers to increase the goodwill towards your brand. If you do it right, a
A Newsletter Can Improve Customer Service Read More »
We all want a better newsletter. If you’re sending a regular newsletter, you’re probably always looking for new ways to make it even better and more engaging. In the past I’ve given you 3 tips for a Nifty Newsletter now, here are 6 more things to help you create a better newsletter for your readers.
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
Getting Organised For Superior Customer Service Read More »
You like the idea of having some help getting your admin sorted. You’d like to have a bit more time to do the things you’re in business to do. But, you’re not quite sure how a virtual assistant could help you. Well, there are a lot of ways a virtual assistant could help with your
How A Virtual Assistant Could Help With Your Day Read More »
There’s no doubt that blogging is time consuming. Fortunately, there are a lot of ways a Virtual Assistant can help with your blog and make it a little less onerous and time consuming for you. Here are 35 really simple things that a Virtual Assistant could do that will make blogging easier for you. Planning
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Because it can be time consuming, many business owners don’t feel that blogging is worth their while. If you’re someone who has ever asked why should I blog? Here are 3 good reasons to start a blog now. Shareable on Social Media While we all know that a cute or funny animal image will get the
Why Should I Blog? Read More »