Seeing as how this month is all about branding, as well as being personal history month. I thought I’d do something a little different for my “What is a Virtual Assistant” post – I’m going to share my story and tell you a little about me and how I became a Virtual Assistant. I grew […]
Here’s an awesome infographic from Working Matter Virtual Assistant – What is a Virtual Assistant. It explains what a VA is, how they work and what the common business models are. So if you’re not sure exactly what a Virtual Assistant is, or what they can do, check it out… Finding the right Virtual Assistant for
What Is A Virtual Assistant – Infographic Read More »
You might think that networking is all about getting customers and selling yourself. But it can also be a great way to improve the service you provide your customers. In fact, regular networking can make you a customer service star. Providing great service is as much about knowing and understanding your customer and what they
6 Ways Networking Can Make You A Customer Service Star Read More »
If you’re in need of some extra help and you want to hire a Virtual Assistant but have no idea how to find one, networking is a great place to start. You can ask your friends, clients and colleagues for recommendations and for any hints or pitfalls they’ve found. You can see who is in your community that can help
How to Find the right Virtual Assistant for you Part 1: Networking Read More »
It may seem like a contradiction, but the more organised you are when looking for a Virtual Assistant, the better and more effective the result you’ll get. It doesn’t mean that you need to be on top and in control before you hire a Virtual Assistant, but a little time and preparation before you start can make all
Getting Organised: Things You Need To Know Before You Hire A Virtual Assistant Read More »
I recently led a discussion about working with Virtual Assistants for the Redcliffe Small Business Marketing MeetUp Group – If you’re a local, check it out, the group is wonderful and you’ll always learn a heap at the MeetUps. Anyway, here are some links to video of the actual discussion: Part 1 Part 2 Part 3 Here is a PDF
MeetUp Discussion: Virtual Assistants – Who, Why, How, When Read More »
As businesses embrace Twitter as a great way to market their products and services, customers are embracing it as a way to talk to the company, to give kudos for a good experience and to complain about bad experiences or to share information on companies with a philosophy users dislike. To make sure that
10 Ways Twitter Can Improve Your Customer Service Read More »
There’s no denying that we all feel a lot better after we’ve had a break. This infographic from GoToMyPC shows what their users voted as their favourite things to do during a break, and how doing those things can increase your overall health, satisfaction levels and reduce stress. If your idea of taking a break
Infographic: Taking a break is good for you Read More »
When you think of getting help answering your calls, you probably think of using an overseas call centre. Well, an even better idea is to hire a local company. There are lots of local Virtual Assistants who offer reception services and there are many benefits of having someone local instead of an offshore company. Using
How a Virtual Assistant could help with… Answering your calls Read More »
The term Virtual Assistant seems to be thrown around a lot, so it’s no wonder that at times, some people believe it always means the same thing. But there are huge differences, and not understanding them is a leading cause of disappointment when outsourcing administration functions. To help clear up the confusion, here’s a quick