You might think that networking is all about getting customers and selling yourself. But it can also be a great way to improve the service you provide your customers. In fact, regular networking can make you a customer service star. Providing great service is as much about knowing and understanding your customer and what they […]
6 Ways Networking Can Make You A Customer Service Star Read More »
Networking is one of those things, we all have to do it at one time or another and while some people thrive on it, most people range between mild dislike and full on fear when it comes to walking into a room of strangers and making conversation. I tend to be fairly outgoing, but I’m
My Top 5 Networking Tips Read More »
If you’re in need of some extra help and you want to hire a Virtual Assistant but have no idea how to find one, networking is a great place to start. You can ask your friends, clients and colleagues for recommendations and for any hints or pitfalls they’ve found. You can see who is in your community that can help
How to Find the right Virtual Assistant for you Part 1: Networking Read More »
Here’s an awesome video from AsapScience discussing The Science of Productivity. If you’re interested in the how and why of things, you should subscribe to their YouTube Channel for a regular dose of interesting facts. Some of the key points: Just start working on things Habit and routine make it easier to get things done
The Science of Productivity Read More »
The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
Getting Organised For Superior Customer Service Read More »
It may seem like a contradiction, but the more organised you are when looking for a Virtual Assistant, the better and more effective the result you’ll get. It doesn’t mean that you need to be on top and in control before you hire a Virtual Assistant, but a little time and preparation before you start can make all
Getting Organised: Things You Need To Know Before You Hire A Virtual Assistant Read More »
Twitter can be a great way to develop relationships, get your brand in front of a huge number of potential customers and to share your content and your industry knowledge. Twitter can also be a massive time suck that takes away from time spent running your business. Naturally, it can often seem that the best
How a Virtual Assistant Could Help With…9 Ways A VA Could Help Manage Twitter Read More »
There’s no denying that we all feel a lot better after we’ve had a break. This infographic from GoToMyPC shows what their users voted as their favourite things to do during a break, and how doing those things can increase your overall health, satisfaction levels and reduce stress. If your idea of taking a break
Infographic: Taking a break is good for you Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »
When you decide to hire a Virtual Assistant there’s a few things you should get clearly documented before even commencing the hiring process. Then once you’ve chosen a Virtual Assistant there’s also likely to be some form of paperwork to be done. Here’s my list of everything that you should have documented, as well as what you
Documentation Used When Working With A Virtual Assistant Read More »