There are plenty of ways a Virtual Assistant can help with improving your business image although there are two main areas they can help in.
Firstly, there’s BRANDING and I’ve covered a lot of the things a Virtual Assistant can do to help you with your branding in earlier posts in the How a Virtual Assistant could help with… category. For examples check out:
- How a Virtual Assistant could help with… Your Email Marketing
- How a Virtual Assistant could help with… your newsletter
- How a Virtual Assistant could help with…your mailing list
Social Media
- How a Virtual Assistant could help with…10 Social Media platforms
- How a Virtual Assistant could help with… Social Media
- How a Virtual Assistant Could Help With…9 Ways A VA Could Help Manage Twitter
- How a Virtual Assistant could help with…Managing your Facebook page
- How a Virtual Assistant could help with… your Facebook page
General
- How a Virtual Assistant could help with… your documents
- How a Virtual Assistant could help with…keeping your message consistent
- How a Virtual Assistant could help with… Keeping your branding consistent
- How a Virtual Assistant could help with… your day
- How a Virtual Assistant could help with…rebranding your company
- How a Virtual Assistant could help with… your blog
Secondly, there’s the IMPRESSION your business gives its clients.
Whether you’re wanting to give your clients a more personalised service, or you want to give the appearance of being a larger company, a Virtual Assistant can help.
If personal service is your goal, a Virtual Assistant can help make sure that:
- Customers always get excellent service
- Service is prompt
- You can have a little downtime without leaving clients hanging
- Your CRM is constantly updated so that any changes to a client’s preferences, orders, contact details or personal situations is noted immediately – making it less likely you’ll have to rely on memory.
- Guidelines for a specific voice and tone for all company communication is developed and fully documented – to ensure that regardless of who is responding to a query, everyone is on the same page
On the other hand, if you’re trying to give the impression of being a larger company, a Virtual Assistant can help by:
- Providing a call answering service – making it appear that you have a reception service
- Ensure that all documentation goes out with a professional letterhead and businesslike tone
- Cover hours in other time zones when you’re not around to give the impression of a company with national or global branches
- Providing a base in another city for postal services
- Be included on your website as a staff member and given as a contact name for administrative issues such as accounts, general enquiries, level 1 helpdesk etc. to give the impression of a larger body of staff
Regardless of what impression you’re trying to give, a Virtual Assistant can help you to provide excellent customer service by being an extra point of contact which equals more hours covered and relieves the pressure on you.
Now, can you really afford not to have a Virtual Assistant helping you out? If you’ve got any questions, or you’d like a one-on-one chat, leave a note in the comments, book a consultation on the popup form to the right, send me an email, give me a call on 0408 266 795 or contact me on social media…