When you’re having a break, you need to prepare your customers so they can get on top of anything they might need while you’re away. Here are some tips to make it as painless as possible for both you and your customers. Let them know early How early will depend on how your business works […]
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It’s essential for a business to have good communication. With potential clients, clients, suppliers, and internally. Unfortunately, good communication doesn’t just happen. Whether you’re interested in marketing, sales or any other aspect of business, here’s 4 ways that a Virtual Assistant can help improve communication. Spelling and grammar Bad grammar and spelling errors give a bad
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We all want a better newsletter. If you’re sending a regular newsletter, you’re probably always looking for new ways to make it even better and more engaging. In the past I’ve given you 3 tips for a Nifty Newsletter now, here are 6 more things to help you create a better newsletter for your readers.
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A lot of businesses seem to think a newsletter is a waste of time. However, a newsletter can have benefits for any type of business. A newsletter is a great idea for many reasons, including: A newsletter helps you connect with your customers Use your newsletter to put a human face on your business. You
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The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid
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When you’re having a tough time coming up with blog ideas look for inspiration from your existing customers. Blogging to help your existing customers will not only help them out, it’s likely to help you attract other customers like them. Here are 6 blog ideas that can help you to find topics that interest your
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It’s really important to match customer service with your brand. No matter how great your branding is, if you don’t walk the walk – it won’t matter how well you talk the talk. In other words, if you’re trying to sell yourself as a premium service, you need to offer premium service. If you’re brand
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If you want to give your business image a makeover, but don’t have the time, don’t despair. There’s a lot your Virtual Assistant can do to help out and take the time consuming stuff off your plate. Here are just a few of the things they can do: Liaise with designer to create a new
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Good manners improve customer service. They make your customers view you in a better light. They make your interactions with customers more pleasant. Here are just 4 ways good manners improve customer service. Greetings If you have a business where clients come on-site, acknowledging them when they enter your premises is important. This doesn’t mean
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Good business manners make for good business relationships. They’re important in every facet of business whether it’s interactions with staff, customers or suppliers. Good business manners show the people you deal with that you’re a high-quality person they should want to deal with. A Virtual Assistant can help you show good business manners in a
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