The most challenging things in customer service usually involve dealing with multiple communications. These can be competing priorities from several clients, multiple instances of simultaneous contact or not knowing which of half a dozen or so places to look for information that you need. Getting organised and staying organised is the best way to avoid […]
Getting Organised For Superior Customer Service Read More »
Here’s a really interesting infographic from the guys at Wishpond that might give you some interesting ways to target your Facebook advertising. The infographic shows how Facebook likes can predict facets of followers personalities as well as gender, race, religion and sexual orientation. While the information is really interesting on it’s own, it’s also worth your
Facebook Likes: Revealing more than you think Read More »
Twitter can be a great way to develop relationships, get your brand in front of a huge number of potential customers and to share your content and your industry knowledge. Twitter can also be a massive time suck that takes away from time spent running your business. Naturally, it can often seem that the best
How a Virtual Assistant Could Help With…9 Ways A VA Could Help Manage Twitter Read More »
Twitter List basics: What is a Twitter List? At its most simple, Twitter lists are a way to group people so you can see their tweets in a separate feed. You don’t have to be following someone to add them to a list, but you can’t add people with protected tweets to a list unless
Twitter Lists: What they are and how to use them Read More »
As businesses embrace Twitter as a great way to market their products and services, customers are embracing it as a way to talk to the company, to give kudos for a good experience and to complain about bad experiences or to share information on companies with a philosophy users dislike. To make sure that
10 Ways Twitter Can Improve Your Customer Service Read More »
Here’s a really interesting infographic I found recently showing that although access to customer service via social media is still growing, and should be an important part of your overall strategy, the telephone is still the preferred method of contact by the majority of customers. I find it somewhat shocking that although 71% of people
When It Comes to Customer Service Telephone Still Trumps Social Media Read More »
Hi, I’m Sharyn and I’m a Google Groupie. In fact, I love Google, just a little bit and here’s why…. Google is pretty much everywhere these days, and most of us are probably regular users of their search, email and/or maps services at the very least. Other services include an office suite, cloud storage, analytics,
I love Google… just a little bit Read More »
These days, most businesses are on Facebook in some degree, but too often we’re all just trying to keep on top of posting & responding and we don’t pay attention to some of the things available to make our lives easier, or to give our likers a better experience. Here’s 4 handy tools you may not have known about:
4 Facebook Business Page Tools You May Not Have Known About Read More »
Social media can be a huge time commitment, and continually creating fresh content for social media can be not only time consuming but very difficult in the creative sense as well. So it’s no wonder that many small businesses want to outsource their content creation. However, It’s not something I do, for two reasons. Firstly,
Why I Won’t Create Your Content For You Read More »
Here are 10 social media platforms, and 3 things a virtual assistant could do on each to keep your branding consistent and your company profile engaging: 1. Facebook Edit and upload a cover image Claim your username if you haven’t already Create and coordinate your Facebook Ads 2. Foursquare Add or claim your business or
How a Virtual Assistant could help with…10 Social Media platforms Read More »